Customer Relations
When I picked up some photo’s from Blacks this weekend the cashier asked me how many photographs I requested. I puzzled over the importance of the quantity to this fellow as I’m sure they don’t file the photos based on quantity. Most likely they would be stored by name but perhaps that piece of information is a security check to make sure I was the one who requested the printing of the photos and not just someone trying to grab photos that are not rightfully mine. So I inform the fellow that there were about 23 photographs in the bunch. He replied “What’s the matter? Life is not very exciting at the moment?”. I can appreciate he was trying to be funny and at the same time trying to encourage me to take more photos and print them for the business’s sake. But I did not really appreciate the comment because he was suggesting that maybe my life was not exciting enough. I really couldn’t be bothered to explain to the fellow with the foot-in-the-mouth syndrome that my life has actually been quite good of late, but I think he should know that suggesting to people that their life is just a snore-fest is not a very good customer relations policy.
Attention all customer service representatives: Please choose your comments carefully….always be positive, let the customers know how wonderful they are, and how your products will enhance their lives. A person with sufficient self-esteem will find your demeaning comments objectionable.